Contact Us
We're here to help!
Our friendly and knowledgeable team at Alton Towers Resort would love to answer your questions regarding any aspect of your trip. We are on hand to deal with any ticket enquiry or to help you plan your day and answer any questions that you may have prior to your thrilling visit to Alton Towers Resort. We operate a business switchboard but the best way for guests to contact us in any of the below ways:
Help with a Day Visit
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions
Messaging us is the quickest way to contact our team, please click here to visit the Help Centre and click the ‘Hi. Need any help?’ button at the bottom right hand side of the page. Alternatively you can start a chat with us via Facebook Messenger.
Help with a Short Break
If you have a query surrounding your short break to the Alton Towers Resort, please get in contact with our dedicated Alton Towers Holidays team.
Feedback on a visit
If you would like to feedback on a visit or any part of your experience with Alton Towers Resort, please complete our Guest Feedback Form. Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts. If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date
Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by McLarens and should be submitted via the claim's portal. The portal ID is D00357.
If you do not have access to the claims portal, claims should be submitted to merlin.tpa@mcclarens.com.
