Waterpark Accessibility

Guests who have the following documentation are entitled to one free carer ticket. However, they and any further members of their party will pay full price. Please show the relevant paperwork at the Waterpark reception when you buy or collect your ticket.

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 2 years).
2. Personal Independence Payment letter (dated within the last 2 years).
3. A current and valid Blue Badge.
4. Letter from GP or consultant (dated within the last 2 years) confirming the need for a full-time carer.

This does not need to be a letter of diagnosis.

Assistance and Guide Dogs

Assistance/guide dogs are not allowed in the Waterpark. However, helpers can assist guests who are visually impaired around the Waterpark.

Water Slides

All the waterslides are accessed via a set of steps. The water slides each have their own restrictions which must be adhered to at all times. Anyone who can access the take-off areas and comply with the slide restrictions can use the various water slides. All our water slides display information on general slide restrictions at the entrance point and it is the responsibility of all guests to check these prior to entry.

Not all water slides are suitable for all guests depending on an individual’s ability, and each has strict operating requirements that our employees have to follow for health and safety reasons. Please do not ask our employees to break these rules – they are there for your safety and the safety of others. Guests should use their discretion when deciding whether or not to go on a slide and we suggest that you watch the slide and exit pool area before making a decision.

Pools and Features

Areas accessible with a wheelchair:

• Lagoona Bay pool area has a beach landing
• Little Leak children’s pool
• This Lagoona Bay pool area is also connected to the Lazy River.
• The Wacky Water Works lower level is accessible by wheelchair, where there are several water
  features including the landing area for the massive Tipping Bucket

Areas accessible via our hoist for non-ambulant guests:

• Bubbly Wubbly is a hot whirlpool located outside
• The Bottom Flash Flood swimming area

There are many medical conditions that may require additional thought and planning by a guest coming to the Alton Towers Resort, and we will do our best to respond to requests for additional access compassionately.
However, to ensure that our ‘Ride Access’ wristband remains beneficial for those who rely on it, our Waterpark team must see certain documentation before they are able to arrange it.

There are certain conditions which we recognise for automatic eligibility for the Ride Access wristband, and we will accept the following documentation as proof of this eligibility:

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 2 years)showing that you receive the higher rate mobility component.
2. Personal Independence Payment letter (dated within the last 2 years) showing that you receive the
   enhanced mobility component.
3. A current and valid Blue Badge.

These guests will receive a RED wristband. If you believe that you are unable to stand in a queue line for any other reason, we are happy to arrange Ride Access upon presentation of a letter from your GP or Consultant on headed paper (within the last 2 years) which clearly states that you are unable to queue (we do not need a letter of diagnosis) and why. This, or any of the documentation above, must be presented alongside validphotographic ID for the name d recipient.

Our Waterpark team will do everything possible to ensure that your visit is as easy as possible. However, we are not in a position to assess individuals’ abilities so we must insist that the letter from a medical professional states that you are unable to queue and why, rather than simply confirming your condition.

All bands will be issued by the Waterpark Reception team on purchase of the tickets.

RUSH & RAMPAGE

The entrance to this slide is via a flight of stairs. This is a demanding gravity fall slide which for safety reasons may not be suitable for some guests depending on the individual’s ability. Riders must be able to swim and brace themselves in an inflatable tube in an upright seated position. The ride terminates in a splashdown pool, which is at a lower level and remote from the take-off position.

Height restriction: Minimum height of 1.1m required.

MASTER BLASTER

The entrance to this slide is via a flight of stairs. This is an intense water rollercoaster which involves riders being propelled upwards on water jets as well as downward gravity fall sections. If the ride has to be stopped, the emergency process requires you to walk through the slide to an evacuation point at the end of the ride. For this reason, the ride is not suitable for you if you use a wheelchair, or if you are not able to swim or brace yourself in an inflatable tube in an upright seated position. The ride terminates in a splashdown pool, which is at a lower level and remote from the take-off position.

Height restriction: Minimum height of 1.1m required. A maximum combined passenger weight limit of 133 kilograms (21 stones) applies where a double inflatable tube is used.

FLASH FLOOD SLIDES

The entrance to this slide is via a flight of stairs. These five outdoor slides are connected by three pools at different levels. All slides are body slides (no tubes are permitted outdoors) and you must be able to adopt a horizontal feet first position for the duration of the descent.

Height restriction: No specific height restriction applies to these slides, but riders must be strong swimmers or wear buoyancy aids given that the slides all terminate into splashdown pools.

HOT TUBS

Guests who have a medical history of heart disease, low or high blood pressure, circulatory system problems, obese or diabetes should consult a doctor before using any hot tub.